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Meetings User Guide

Our Sympathy Brands User Guides provide easy to follow, step-by-step guidance along with visual support for our partner funeral homes. For further assistance please call 877.788.0019 or email service@sympathybrands.com.

 

Create Meeting  |  Send Meeting Link  |  Start Meeting  |  Recordings & Reports  |  FAQs

 

How to Create a Meeting

Select MEETINGS:

  1. Select SCHEDULE A MEETING, if applicable, select the corresponding location
  2. Input the Meeting Details:
    1. Meeting Name
    2. Time*
    3. Duration
  3. Select the checkboxes for the appropriate features
    1. Recurring Meeting
    2. Record the Meeting Automatically
    3. Enable Waiting Room
  4. Click SCHEDULE

*The Timezone will default to your funeral home's location.


How to Send a Meeting Link

Return to the MEETINGS page and select the UPCOMING tab:

  1. Click the Meeting Name
  2. In the “Invite Attendees” section, click the EDIT icon
  3. Input the Attendee’s Name and Email
  4. SEND INVITE

You may also copy the link to your clipboard, copy the invitation or email yourself the invitation.

 

How to Start a Meeting

Select MEETINGS:

  1. If applicable, select the corresponding location
  2. Select the Meeting Name
  3. Click START THIS MEETING

BEST PRACTICE:
If there are materials you would like to share during the meeting, use the “Share Screen” function on the Zoom toolbar.

 

How to Access Meeting Recordings & Reports

Select MEETINGS:

  1. Click on the PAST tab
  2. Select the corresponding hyperlinked Meeting Name
  3. To access a recorded meeting, select RECORDINGS
  4. The recording will be in the Recording Files section
  5. You may select DOWNLOAD or COPY to share the recording

IMPORTANT:
Recordings will be available to view and download for 30 days after the meeting.

 

To access a report from your meeting, select REPORTS and go to “Guests/Attendees” to download this report as a PDF, Excel document or CSV file.

 

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Frequently Asked Questions (FAQs)

Q: Why would I want to record my meeting?
A: It is extremely helpful to use the recording after an arrangement with a family or a meeting with colleagues to refer to information you, or the participant, may have missed. The recording may also serve as an educational tool for your funeral home or cemetery.

Q: Am I able to share the recorded meeting with others?
A: Yes, you may download the recording of the meeting and share it with others. Once the meeting ends, you will be able to locate it in the “Past” tab, where you will be able to view and download the recording.

Q: Will I be able to save participant contact information?
A: Yes, the names and emails of participants will be available in the Reports section. You may download reports as a PDF, Excel document, or CSV.


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If you have any questions, please contact our support team.
  service@sympathybrands.com      877.788.0019