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Frequently Asked Questions (FAQs)
Q: How do I edit or delete a funeral director or location from the dropdown options?
A: To the right of the director or location name, there is an edit icon and a delete icon. Select the applicable option. If editing the information, please make sure to click SAVE.
Q: Can I edit an Aftercare email template for an individual family?
A: Aftercare email templates are not customizable for a particular family, only your location
Q: Once our location selects the email templates we would like to use, can we ever add additional templates?
A: Yes, you can always add additional emails under Aftercare Email Settings. You may select from a template or create your own email.