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Settings Tutorials

 

Our Sympathy Brands User Guides provide easy to follow, step-by-step guidance along with visual support for our partner funeral homes. For further assistance please call 877.788.0019 or email service@sympathybrands.com.

 

ProfilE Settings  |  Email Settings  |  Aftercare Templates  |  Dropdown Settings  |  FAQs


How to Set Up Your Funeral Home Profile

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How to Configure Email Settings

Viewneral Email Settings

 

 


 

Aftercare Email Settings

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How to Set Up Aftercare Templates

Aftercare Template Settings

 

 


 

Aftercare Email Templates

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Dropdown Settings Overview

 

 


 

Adding Dropdown Menu Options

 

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Frequently Asked Questions (FAQs)

Q: How do I edit or delete a funeral director or location from the dropdown options?
A: To the right of the director or location name, there is an edit icon and a delete icon. Select the applicable option. If editing the information, please make sure to click SAVE.

Q: Can I edit an Aftercare email template for an individual family?
A: Aftercare email templates are not customizable for a particular family, only your location

Q: Once our location selects the email templates we would like to use, can we ever add additional templates?
A: Yes, you can always add additional emails under Aftercare Email Settings. You may select from a template or create your own email.


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If you have any questions, please contact our support team.
  service@sympathybrands.com      877.788.0019