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Frequently Asked Questions (FAQs)
Q: Who can act as the Coordinator for the Viewneral?
A: Anyone who the family feels would be the best person to schedule the Viewneral, circulate the join link, and download the Recording and Attendees report.
Q: Is there a limit to the amount of family members that can receive Aftercare emails?
A: There is no limit to the amount of Aftercare email recipients. There can only be one primary informant, but unlimited next of kin or additional recipients.
Q: After I enter a case, where can I find it?
A: You may find the case in the SERVICE SCHEDULE if it is an upcoming service, or in CASE DIRECTORY if the service has passed or if a date and time has not yet been scheduled.
Q: Do I need to enter all of the information in the fields upon the initial creation of a case?
A: The only information required to create a case is the first name, last name, and date of birth of the deceased. Any unknown information can be entered after the creation of the case.